Ask us anything about our brand and products, and get factual responses.
Our company, OvertimeHosting, provides web hosting services with a focus on game servers. We offer four different subscription plans, each with varying levels of resources to suit your needs. Our services are compatible with games that can be hosted on Pterodactyl.
To sign up for our web hosting services, you can visit our website and choose the subscription plan that best fits your needs. You will then be guided through the registration process.
Currently, we do not offer a free trial or demo for our hosting plans. However, our first month subscription is only £1.20, which then transitions to a £1 per month fee. This allows you to try our services at a reduced rate.
We support a variety of games that are compatible with Pterodactyl. However, please note that we currently do not provide hosting for FiveM servers or other games requiring licensing. For a full list of supported games, you can visit our website or contact our customer service team.
Our servers primarily consist of the Ryzen 7 Pro 3700. In our U.S. locations, we often utilize the Ryzen 9 Pro 3500, although it's not used for all servers there. We also employ servers from Shadow Hosting, which essentially means we're using 2x Intel(R) Xeon(R) CPU E5-2680 v4 @ 2.40GHz (56 cores). The majority of our servers are equipped with 64GB DDR4 RAM.
Yes, we provide customer support for server issues. Our dedicated support team is available 24/7 to assist you with any issues you may encounter. You can reach out to us via our support ticket system on our website.
You can easily upgrade or downgrade your hosting plan through your account on our website. Once logged in, navigate to your services, select the plan you wish to change, and choose the upgrade or downgrade option. The changes will take effect at the start of your next billing cycle.
We take security very seriously. All our servers come with DDoS protection and we use firewalls to protect your website and game servers. We also provide regular backups to ensure your data is safe. Additionally, we monitor our systems 24/7 for any unusual activity.
We accept a variety of payment methods for your convenience. These include major credit and debit cards (Visa, MasterCard, American Express), PayPal, and bank transfers.
To cancel your hosting service, you need to log into your account on our website. Navigate to the 'Services' section and select the service you wish to cancel. Click on 'Request Cancellation' and follow the prompts. Please note that you must cancel at least 48 hours before your next billing cycle to avoid being charged for the next month.
Yes, we offer a 30-day money-back guarantee. If you are not satisfied with our service within the first 30 days, you can request a full refund. Please note that this does not apply to domain name registrations and certain other services.
Yes, you can transfer your existing website or game server to our hosting service. We offer a free migration service for new customers. Our technical team will handle the entire migration process to ensure a smooth transition. Please note that we only host games compatible with Pterodactyl and currently do not provide hosting for FiveM servers or other games requiring licensing.